Last updated: September 2025

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1. Overview

At The W Room we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. Information We Collect

We may collect the following types of personal information:

• Your name, address, and contact details (email, phone number)

• Payment and billing information

• Purchase history and preferences

• Information provided through our website forms or social media

• Any feedback, reviews, or communication with us

We may also collect non-identifying data such as website analytics or browsing activity.
 

3. How We Collect Information

We collect information when you:

• Purchase items in-store or online

• Sign up for our newsletter or loyalty program

• Contact us via email, phone, or social media

• Browse our website (via cookies and analytics tools)

You can choose not to provide certain information, but this may limit your ability to use some of our services.
 

4. How We Use Your Information

We use your personal information to:

• Process your purchases and deliver products

• Communicate with you about orders, promotions, or events

• Improve our products, services, and website experience

• Manage our customer relationships and loyalty programs

• Comply with legal and accounting obligations

We will not sell or rent your personal information to third parties.

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5. Disclosure of Personal Information

We may share your information with:

• Delivery and courier services

• Payment processors and banking institutions

• IT, website, and marketing service providers

• Government or regulatory authorities (when required by law)

All third parties we work with are required to handle your data safely and in compliance with Australian privacy laws.

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6. Storage and Security

Your personal information is stored securely — both digitally and physically.
We use appropriate safeguards (password protection, encryption, and secure servers) to protect against unauthorized access, disclosure, or misuse.

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7. Access and Correction

You have the right to request access to or correction of your personal information at any time.
To do so, please contact us at sales@thewroom.com.au
We’ll respond to your request within a reasonable timeframe.

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8. Cookies and Online Data

Our website may use cookies to enhance your browsing experience and analyse site performance.
You can disable cookies in your browser settings, but some website features may not function properly as a result.

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9. Marketing Communications

We may send you promotional emails or messages if you’ve opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link or contact us directly.

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10. Complaints

If you believe your privacy has been breached, please contact us at wellness@thewroom.com.au

We’ll investigate and respond to your complaint promptly.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au

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11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

The W Room 
📧 wellness@thewroom.com.au