Processing Time
All orders are processed with care and intention. Please allow 2–3 business days for your order to be packed and prepared for shipping. You’ll receive a confirmation email once your order is on its way.

Shipping Within Australia

Standard shipping. 1–3 business days (for metro areas).

Crystals & Home Décor 

Standard Cost: $12.95 Australia Wide

Express Shipping: $16.95 Australia Wide

Plant Stands

Standard Cost: $24.95 Australia Wide

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*Bulk Orders over 25kg freight charges will be quoted in advance. Please connect with us for details.

International Shipping
We ship internationally. Freight times average between 18 to 21 days.
Cost:
250grams $25.00 standard shipping 

500grams $35.00 standard shipping 

1 kg $65.00 standard shipping 

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Please note taxes may be added on the receivers end.

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Pick-Up / Local Collection
Local customers are welcome to collect their orders from our warehouse by appointment. Simply choose “Pick Up” during checkout, and we’ll notify you when your order is ready for collection. 

Packaging with Care

All crystals and wellness items are packed mindfully using eco-friendly or recyclable materials wherever possible. We treat every order as a gift — from our hands to your heart.

Lost or Damaged Parcels
Once your parcel leaves The W Room, it’s in the care of Sendle. We’re happy to assist with tracking, but we can’t be held responsible for delays, damage, or loss once items are in transit.

If your order arrives damaged, please contact us within 48 hours with photos so we can help make it right.

 

Returns
Due to the delicate and energetic nature of our products, we cannot accept change-of-mind returns. However, if there’s an issue with your order, please reach out — we’re always here to assist.

 

Every order is packed with love, care, and intention — because your wellness journey deserves it. 🤍